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Delos Catering Ltd. trading as the Olive Grove gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Delos Catering Ltd. is a company registered in England 15417377. Our registered offices are at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ Our designated Appointed Person is Vasiliki Souvatzoglou who can be contacted at our registered office on 01223 778575 if there are any enquiries regarding this.
Delos Catering Ltd. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you.
When you place an order through the website we will use your personal information to complete your booking and provide you with our services. The details we may gather from you may include your name, address, email address, phone number and payment details (including your credit/ debit card information). We gather your personal data as part of our legal obligation for business accounting and tax purposes. To complete an order, we may share your personal information with our payment providers. We need to process your personal information in this way to enter into and perform the contract with you.
When you contact us by phone, email, social media or via the website we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our services, or to explain how our site works. We rely on our legitimate interests to promote our business and provide good customer service to handle your personal information in this way. If you contact us due to something related to the contract in place between us, then contract is the lawful basis we rely on to handle your queries
Delos Catering Ltd.'s use of personal data will always have a lawful basis, either because it is necessary to complete an order or reservation, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand you needs and to provide you with a better service, and in particular for the following reasons;
Internal record keeping
Delivery of service requested
Send you service emails (booking confirmations, post dining feedback etc.)
Improve our products and services
Send marketing communications if you have opted to receive them.
We may use the information to customise the website according to your interests.
We will also use your personal information to provide you with a more effective user experience (such as by displaying services we think you will be interested in). Our use of your information in this way means that your experience of our site will be more tailored to you, and that the services you see on our site may differ from someone accessing the same site with a different history or browsing habits.
We will also use your personal information for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure.
You can prevent us from using your personal information in this way by using the ‘do not track’ functionality in your internet browser. If you enable the do not track functionality, our site may be less tailored to your needs and preferences.
Your Rights You have various rights under data protection laws which you can exercise by contacting us. The easiest way to do this is by email at management@the-olivegrove.co.uk
Request access to your data (commonly known as a “subject access request”). This enables you to receive a copy of the data we hold about you and to check that we are lawfully processing it. Request correction of the data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your data. This enables you to ask us to delete or remove data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have exercised your right to object to processing (see below).
Object to processing of your data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your data for direct marketing purposes, research or statistical purposes.
Request the restriction of processing of your data. This enables you to ask us to suspend the processing of data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your data to another party. Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data we are handling, as well as why we are handling it. If you would like to exercise any of these rights, please contact us management@the-olivegrove.co.uk or via the telephone by contacting our appointed person, George Kontakos on 01223778575. You always have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Spartan Catering Ltd uses third-parties to provide services and business functions as follows:
· Business partners (for example, financial services institutions, insurers), account beneficiaries, or others who are a part of providing your services or operating our business.
· Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions.
Delos Catering Ltd. takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
· Data is held securely on our systems on a managed firewalled network with anti-virus and anti-malware protection.
· Regular backups of our internal server data to ensure that no data is lost.
· Payments are encrypted with trusted providers.
· Hard copies of documents, where needed, are stored in lockable offices and when no longer are destroyed in line with GDPR regulations.
Whilst all reasonable efforts have been made to protect your personal data you acknowledge that we cannot fully guarantee the security of all personal data so if you have any specific concerns please contact us at management@the-olivegrove.co.uk
Delos Catering Ltd. only ever retains personal information for as long as is necessary. Our decision to keep personal information will be based on legal requirements, e.g. under UK tax law we are required to keep your basic personal data for a minimum of 6 years, or on accepted business practice. This is set out in our retention policy.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements.
To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances (such as for analysis purposes) we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Delos Catering Ltd. will occasionally update this Privacy Statement to reflect and legislation updates, company changes or customer feedback. Please check back frequently to see any updates or changes to our privacy policy. You will find when it was last updated on the final page of this notice.
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